Is LevelUp Casino Legit? Licence and Safety
LevelUp Casino is run by Novatrix SRL, a company registered in Costa Rica. Its terms state licence no. 0000002 from the Tobique Gaming Commission, and Novatrix S.R.L is listed on the commission’s public register with a B2C licence valid until 13 March 2027. Complaints can be escalated to an external dispute body, EGIS. Details below are from the operator’s terms and the register, checked on 9 October 2026.
Operator and licence
| Operator | Novatrix SRL |
|---|---|
| Registered in | Costa Rica, company no. 3-102-893958 |
| Registered address | Cartago, Oreamuno, Potrero Cerrado, 30703, Costa Rica |
| Regulator | Tobique Gaming Commission (Tobique First Nation, New Brunswick, Canada) |
| Licence number | 0000002, as stated in the operator’s terms |
| Licence type and expiry | B2C, valid until 13 March 2027 (commission register) |
| Dispute resolution | EGIS, after the casino’s own complaints process |
How to check the licence yourself
- Open the Tobique Gaming Commission’s licence holders list.
- Find Novatrix S.R.L in the company column.
- Check the expiry date and the licence type (B2C is the consumer-facing licence).
- Compare the company name with the operator named in the footer of the LevelUp site. They should match.
The register lists company names, expiry dates and licence types. It doesn’t list licence numbers, so the number 0000002 can only be confirmed from the operator’s own terms.
Player protection
Responsible-gambling tools
- Deposit, loss and wager limits by day, week or month.
- Cooling-off: one week, one month, three months or six months.
- Self-exclusion: six months, nine months, one year or indefinitely.
You set these in your account, or by contacting support through live chat or email. See also our responsible gambling page.
Identity checks
LevelUp verifies players with a government photo ID and proof of address, and sometimes a phone or video check. Withdrawals stay pending until verification is complete. If verification isn’t finished within two weeks of the request, the account is locked. Details are in payments and withdrawals.
Complaints
Start with LevelUp’s support (24/7 live chat or email). If the internal process doesn’t resolve it, the operator’s terms name EGIS as the independent alternative dispute resolution body, operating under the Tobique Gaming Commission’s regulations.
Our take
The operator is identifiable, its terms are published and dated, and the licence holder appears on the regulator’s public list with a current expiry date. Those are the basics to check for any online casino. Read the bonus and withdrawal terms before depositing, and complete verification early.
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See also: full LevelUp review · bonus terms · withdrawals.